Table of Contents

Privacy Policy

Privacy Policy

Last Updated: January 2025

1

Introduction

Welcome to Hostrium's Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you use our Minecraft server hosting services. By accessing or using our services, you agree to the terms of this Privacy Policy.

This policy applies to all information collected through our website, control panel, and any related services, sales, marketing, or events. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

2

Information We Collect

Personal Information

Full name and contact information
Email address and phone number
Payment information and billing details
Account credentials and security information

Technical Information

Server usage data and performance metrics
IP addresses and connection information
Cookies and usage data
Device and browser information
3

How We Use Your Information

To provide and maintain our services
To process payments and prevent fraud
To improve and optimize our services
To communicate with you about your account
To send technical notices and updates
To respond to your comments and questions
To provide customer support
To monitor and analyze usage patterns
4

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Our security measures include:

SSL/TLS encryption for data transmission
Regular security audits and vulnerability testing
Access controls and authentication systems
Secure data storage and backup procedures
Two-factor authentication options
DDoS protection and network security
5

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

Essential cookies for service functionality
Analytics cookies for performance monitoring
Security cookies for protection
Preference cookies for user settings

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

6

Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payment processors (Stripe, PayPal)
Hosting infrastructure providers
Email service providers
Analytics services (Google Analytics)
Customer support platforms
Security service providers
7

Your Rights and Choices

Under applicable data protection laws, you have certain rights regarding your personal information:

Right to access your personal data
Right to correct inaccurate data
Right to request data deletion
Right to object to data processing
Right to data portability
Right to restrict processing

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account data: Until account deletion request
Server logs: 30 days
Payment records: 7 years (for tax purposes)
Support tickets: 2 years
Marketing data: Until opt-out
Backup data: 90 days
9

Security Measures

We implement comprehensive security measures to protect your personal information:

SSL/TLS encryption for all data transmission
DDoS protection and mitigation
Two-factor authentication options
Regular security audits and updates
Firewall protection
Anti-malware protection
10

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 13, please contact us immediately.

11

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We will notify you of any material changes to this Privacy Policy through prominent notice on our website or via email.

12

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@hostrium.tech
Discord: Join our Discord
Support Ticket System: Available through our control panel
Support Hours: 24/7